Baby suppliers - moans & praise (Part 2)
Part 2 of the moans and praise "franchise". I must ask Richard what constitutes a "franchise" in the movie world (eg Pirates of the Carribean) when a "franchise" may have the same production team....
I digress. As seen in M&P Part 1 (NOT to be confused with M&P of the Mamas & Papas trademark variety) I had the bar raised on customer service by Glasgow Pram Centre. Well, this weekend it was held up there, possibly creeping higher. Hence their very own entry!
In Part 1 I said how easy it was to get the order in over the phone after the stock query, i.e. same person all the way through. The in-store operation is quite slick too, even though there is some walking about (where's the electric wheelchair when you need one, I'm a fat lazy bloater and can't be bothered walking, ya ken?)
The staff are just so helpful in there. If you need a seat fitting they'll try it out for you. The first time we went through someone was trying a Maxi-Cosi Priorifix in an Audi TT. So at least they are up for a challenge! It did remind me of one of the Yellow Pages adverts with James Nesbitt asking for a quote for his Tequila Sunrise coloured Chevrolet with seats totalling "two ;-) ".
When the order confirmation arrived in the post there was a request to phone the day before collection so they could get the warehouse prepared. The Fat Lady duly did, and on Saturday we went to collect. There are plenty of staff floating around on the shop floor for helping customers. I mean, in Dixons they are just there to pounce on you and screw you for extended warranties, but in a baby shop the chances are a lot of customers are going to be like the E-Class Jeremy Clarkson talked about (and if you don't know by now that the E-Class looks more startled than the rabbit it's about to hit then you've missed reading an important post!), so a little help and advice isn't just nice to have, it's essential.
Even the lads in the warehouse were helpful - both boxes carried out to the car for us, and put in the car for us. I felt useless, which was not the first time during The Fat Lady's pregnancy, certainly won't be the last.
The only downside is parking, there's not a lot of it at all, and it's just opposite the "Barras" to make it really tricky.
I just wish we could have got the pram there, too. Just had "special reasons" not to (thanks, Nick!)
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