Baby suppliers - moans & praise (Part 3)
Another blacklisted company, for advertising one price on their website and charging higher, And a company with a second mention on the blog, having not refunded a return that was made in accordance with the Distance Selling Regulations 2000.
Baby Curls
Early February MOTS ordered two new Grobags for Junior, one of which was (and still is) advertised at £21.50. Yet when the charge is raised and the bill comes in, it's £23.50.
Two emails to them, one ignored the other came back with "there's an error on the website". £2 won't make us any richer or poorer, but it's false advertising, it's against the law, and they obviously don't care about customer retention or rectifying known issues with pricing.
Boots
MOTS ordered a portable high chair from Boots, the fabric kind that sits on any standard chair, folds up into a neat little bag and can be popped into a changing bag for complete portability. Only it was cheap rubbish, so under the Distance Selling regulations it went back and we bought a better one. So far no refund.
Two suggestions, folks:
1) Charge the advertised price
2) Honour your legal obligations
Both are being chased.
Comments
Small claims court. Just write to them threatening the with a small claims court case.
If it went this far it would cost you a small admin fee to open the case, and if you open it in Scotland they have to send their company lawyers to Scotland to defend it.
I find often just the mere mention of this forces the company to do the legally correct thing.
Mind you it's sad that it takes them this long to do it.
Go for interest payments and inconvenience costs too, anything, even if it's a pittance. The more you become a thorn in their side the more they are likely to get it right next time with the next customer.
I know you know this, but I'm just getting my thoughts up here!
Posted by: Richard Brunton | February 27, 2007 9:06 PM
Updates:
Boots - refunded, a little slower than expected, but came through.
Baby Curls - have stopped responding to emails, credit card chargeback department dealing with the case.
Posted by: Lee | March 19, 2007 12:10 PM
Due to the way Baby Curls stopped responding to emails, not even a "we're not taking this further" response from them, they get the first Alder's Tone "Shitty Nappy"
Well done, Baby Curls!
Posted by: Lee | March 20, 2007 7:03 PM
Baby Curls resolved as of today, well so I hope. Credit card company has credited back the disputed amount, but it appears as "GOODWILL", which isn't exactly right. I just hope they have charged back and that Baby Curls have got the message that what they have done is clearly wrong.
Posted by: Lee | April 2, 2007 1:44 PM