Aquafresh Milk Teeth Toothpaste Recall
After buying our first tubes of toothpaste (we're still using the freebies given out by the health visitor, MOTS' dentist, nursery), we are hit by a recall on the product. This is a month later, so we're not quick off the blocks here, but we only found out about it last week.
http://www.aquafresh.co.uk/index.cfm?event=SecretTitle&intCentralContentID=6731
What does concern me though is how it's been handled. We saw the recall notice in the window of the store where it was purchased. Now, and this is our fault entirely, we didn't read the whole notice, just enough to read the recall, and that the two tubes we had were subject to it. So, armed with them, I went in expecting a refund. But no, there in clear black and white on the notice is a freephone number to ring. D'Oh!
OK, Saturday morning comes, so I ring the freephone number, to be greeted with an answering machine - lines open Monday to Friday 8am to 6pm. OK, I'll try on Monday. At 17:54 on Monday I called, and again get the answering machine telling me lines are open Monday to Friday 8am to 6pm.
Surely it would be better to deal with distributors, wholesalers and retailers than individual consumers? Especially when (eventually) they do call the line, during operational hours, to get no answer.
To cut to the chase, after trying again at 09:35 (well in the hours, to account for any late arrivals or as last night early departures) we are getting a padded envelope sent out to return them. Surely it would be better to deal with distributors, wholesalers and retailers than individual consum.. oh hang on, that point has already been made. But there are two tubes, so the point can be made twice I guess. And I did get a call back on the mobile at 09:52 as a result of the message I left on their machine last night.
At least their answering machine works!!
